FAQ

◆I don't understand the time notation.
Online Snack Yokocho is standardized in 12-hour notation. Please be careful not to make a mistake in the morning, afternoon, and holding time that spans the day.

Example) "24:00 on the 19th" is written as "12:00 am on the 20th". "25:00 on the 19th" is written as "1:00 am on the 20th".

◆I want to make a reservation because I have decided on a restaurant, but I cannot make a reservation from the calendar.
If you cannot select the desired time from the calendar, it may be for one of the following reasons.
■ "Not open"
■ "Already sold out"
■ "The sales deadline has passed."

Excuse me, but please choose from the dates and times available on the calendar. In addition, it may be possible to respond even during times when the calendar cannot be selected, so please contact the store directly. To contact the store, please use the contact information on each snack page or use the chat "Moshi Moshi Mama" .

◆I'm considering a charter for 3 people, but is it possible to enter the store from multiple PCs without using Zoom?

When using the charter, it is possible to connect from each individual location as long as it is within the charter capacity of the reserved snack. The steps for three customers to enter the store from each location are as follows.
①Purchase a snack charter plan that the representative wants to reserve ②An order confirmation email will be sent to the email address registered by the representative ③Please enter the "entry URL" and "order number" described in this email address. Share with those who will be with you ※We will use the conference system to enter the store. You do not have to download the app, you can enter the store if you have an internet environment ④ You can enter the store from 5 minutes before the reserved date and time. *Please click the URL to enter and wait. We may check your order number when you enter the store, so please share it with those who are with you.

◆Is it possible to resell tickets? <br>Customers may buy, sell, lend, borrow, or otherwise purchase or sell tickets in person, through third party mediation, Internet auctions, or other means. You shall not engage in any transaction involving the giving or receiving of consideration in Snack business operators and customers shall not transfer any rights or obligations related to Online Snack Yokocho to a third party without the prior written consent of the Company. We may, at our discretion, transfer all or part of our business related to Online Snack Yokocho to a third party, in which case, to the extent of the rights transferred, Online Snack Yokocho, including your account, All rights and obligations related to snack businesses and customers shall be transferred to the transferee.