Help (for customers)
About the product
I don't know how to use it.
Please refer to " How to use " which summarizes the flow.
I haven't received my booking email
Please register "@snackyokocho.com" in your domain settings.
Alternatively, please register via PC mail.
I don't understand the time notation
Please refer to the following example for the holding time that straddles the day.
Example: 24:00 on the 19th = 0:00 on the 20th, 25:00 on the 19th = 01:00 on the 20th
Please tell me how to enter
We will use the conference system to enter the store. The system used varies depending on the snack store, such as Whereby, Jitsi, and Zoom.
You can check the conference system in advance with the URL after https:// in the URL of the store .
For meet.jit.si/, the conferencing system "Jitsi"
Please check here for how to use
Conferencing system " Whereby " for snack.whereby.com
Please check here for how to use
For us02web.zoom.us, the conference system "Zoom"
Please check here for how to use
What types of tickets are there
Online Snack Yokocho offers three ticket types.
- 1 to 1 private with mama - free sharing with other customers - charter private charter with a group of friends (capacity varies depending on each snack.
* Please check the ticket development as it varies depending on each snack.
I'm considering a charter for 3 people, but is it possible to enter from multiple PCs without using Zoom, etc.?
When using the charter, it is possible to connect from each individual location as long as it is within the charter capacity of the reserved snack.
The steps for three customers to enter the store from each location are as follows.
①Purchase a snack charter plan that the representative wants to reserve
② An order confirmation email will be sent to the email address registered by the representative.
③Please share the "entering URL" and "order number" described in this email address with those who will be with you.
④ we will use the conference system to enter the store. Instead of downloading the app, you can enter the store just by clicking the URL to enter.
⑤ You can enter the store from 5 minutes before the reserved date and time.
Please click the URL to enter and wait. We may check your order number when you enter the store, so please share it with those who are with you.
How much is it
The average ticket price is 2000 yen to 3500 yen. (As of April 2021)
The price varies depending on the ticket type, time, and service type, so please check the price listed on the detail page of the snack you are interested in.
What payment methods are available when purchasing tickets?
There are two ways to enable credit card payments, you can use Shopify Payments or a third party payment provider. In addition to credit cards, there are other online payment methods such as PayPal, Google Pay, and Apple Pay.
![](https://cdn.shopify.com/s/files/1/0299/1017/1747/files/SnapCrab_NoName_2021-8-16_11-8-53_No-00_480x480.png?v=1629096100)
Is it possible to refund the ticket?
We cannot respond to refunds of ticket prices due to customer's convenience.
Is it possible to resell
The Customer shall engage in any transaction involving the payment and receipt of real-world consideration, such as buying, selling, lending, or other monetary consideration, whether directly, through mediation by a third party, through Internet auctions, or through other means, with respect to the Tickets purchased. shall not be
Snack business operators and customers shall not transfer any rights or obligations related to Online Snack Yokocho to a third party without the prior written consent of the Company. We may, at our discretion, transfer all or part of our business related to Online Snack Yokocho to a third party, in which case, to the extent of the rights transferred, Online Snack Yokocho, including your account, All rights and obligations related to snack businesses and customers shall be transferred to the transferee.
Is there an expiration date for the ticket?
Tickets are issued for a limited period of use, and customer service cannot be received outside of the period of use indicated on the ticket.
About snacks
How do I purchase the Option Menu?
Please see the option menu of the corresponding snack from the URL described in "Purchase options" in the reservation completion email. Available for purchase.
■Online payment (PayPal, GooglePay, ApplePay)
How old do you have to be to use
Online Snack Yokocho is a service for users aged 20 and over only. If a user under the age of 20 uses Online Snack Yokocho by misrepresenting his or her age, or uses fraudulent means to make the user believe that he or she is a person with the ability to act, he or she uses Online Snack Yokocho No legal action can be undone.
I had a problem with snacks
A platform operator whose purpose is to connect snack businesses and customers in Online Snack Yokocho, and wholly involved in customer service between snack businesses and customers at each online snack. there is no. In addition, we will not be responsible for any troubles that occur in the customer service, etc. between the snack business operator and the customer at each online snack, except in cases of intentional or gross negligence on our part.
Regarding the trouble, please solve it between the snack business operator and the customer.
can you sing karaoke
Karaoke is not available at Online Snack Yokocho.Are there any prohibited acts at snacks?
- When using Online Snack Yokocho, users shall not engage in any of the following acts.
- Acts that violate any provision of these Terms
- Acts that damage the honor or credibility of the Company or a third party, or unfairly discriminate or slander
- Acts that infringe or may infringe the property (including intellectual property rights), privacy, portrait rights, or other rights or interests of the Company or a third party
- Actions that cause economic damage to the Company or a third party
- threatening behavior against us or a third party;
- Use of computer viruses or other harmful programs or acts that induce them
- Actions that impose excessive stress on the infrastructure of Online Snack Yokocho
- Acts of attacking or otherwise infringing the security of this website's server or other systems
- Acts that interfere with the provision of Online Snack Yokocho or acts that may interfere
- Using Online Snack Yokocho to transmit information including the following:
- Contains obscene expressions or nude images
- is fraudulent, false, deceptive or misleading;
- Is violent or threatening or promotes violent or threatening behavior against others
- Anything that seeks companionship or responds to a request for companionship
- Anything that mediates information about dating
- Religious activities, political activities, solicitation of multi-level marketing transactions
- Any commercial solicitation or advertisement
- Content that violates or encourages acts that violate laws and regulations
- Anything that violates public order and morals
- Other acts that the Company deems inappropriate
- When using Online Snacks, Customers shall not engage in any of the following acts within Online Snacks. If a customer engages in any of these acts, the customer may be asked to leave the online snack at the discretion of the snack business operator. In that case, please note that we will not be able to refund the ticket price.
- Acts that violate any provision of these Terms
- Requesting snack businesses to sing karaoke. Please refrain from doing so.For karaoke, please visit the actual snack store and enjoy it at the actual store.)
- Acts that defame, discriminate against, or slander snack business operators, other customers, or third parties.
- Actions that infringe or may infringe property (including intellectual property rights), privacy, portrait rights, or other rights or interests of the Snack Business, other customers, or third parties
- Acts that cause economic damage to snack businesses, other customers, or third parties
- Threatening acts against snack businesses, other customers or third parties
- Use of computer viruses or other harmful programs or acts that induce them
- Acts that violate the terms of use of Whereby , a system that provides online snacks ( https://whereby.com/information/tos/ )
- Actions that impose undue stress on the infrastructure of online snacks
- Acts of attacking or otherwise infringing on the security of Online Snack's servers or other systems;
- Acts that interfere with the provision of online snacks or acts that may interfere
- Using Online Snacks to send information that includes any of the following:
- Contains obscene expressions or nude images
- is fraudulent, false, deceptive or misleading;
- Is violent or threatening or promotes violent or threatening behavior against others
- Anything that seeks companionship or responds to a request for companionship
- Anything that mediates information about dating
- Religious activities, political activities, solicitation of multi-level marketing transactions
- Any commercial solicitation or advertisement
- Content that violates or encourages acts that violate laws and regulations
- Anything that violates public order and morals
- Other acts that the snack business operator deems inappropriate when providing customer service at online snacks
- The act of recording, photographing, or recording the screen without permission, or the act of reprinting or sharing on SNS, video sites, etc. without permission.