[Questions about reservations]

◆Please tell me how to make a reservation and use the facility.

The reservation method is as follows.
① Purchase tickets for your favorite store on the website .
② A video room URL will be sent to the registered email.
③ When the time comes, click the URL to enter the store.

For details, please see the "How to use" page.

◆I don't understand the time notation.

Online Snack Yokocho is standardized in 12-hour notation.
Please be careful not to make a mistake in the morning, afternoon, and holding time that spans the day.

Example) "24:00 on the 19th" is written as "12:00 am on the 20th".
"25:00 on the 19th" is written as "1:00 am on the 20th".

◆What types of tickets are available?

 Online Snack Yokocho offers three ticket types.
■One-to-one ticket A ticket that allows you to talk one-on-one with the customer ■Free ticket A ticket that may be shared with other customers ■Private ticket A ticket that can be reserved by a group of friends depends on.)
*Please check the page of each snack as ticket development differs depending on each snack.

◆I want to make a reservation because I have decided on a restaurant, but I cannot make a reservation from the calendar.

If you cannot select the desired time from the calendar, it may be for one of the following reasons.
■ "Not open"
■ "Already sold out"
■ "The sales deadline has passed."

Excuse me, but please choose from the dates and times available on the calendar. In addition, it may be possible to respond even during times when the calendar cannot be selected, so please contact the store directly. To contact the store, please use the contact information on each snack page or use the chat "Moshi Moshi Mama" .

◆I put a ticket in the cart, but I can't proceed.

What screen are you stuck on?
Please check the following according to the situation.

① Select a date on the calendar of the snack store and stop
→ Tickets for dates other than business days cannot be purchased. Please select from business days. In addition, it may be possible to respond even during times when the calendar cannot be selected, so please contact the store directly. To contact the store, please use the contact information on each snack page or use the chat "Moshi Moshi Mama" .

② Screen for selecting the quantity of the plan
→You may not have selected your ticket correctly. Please delete the tickets in the cart and start over.

③Personal information input screen
→Did you enter the required information?
→Did you press the "Proceed to payment" button at the bottom?
→ How is the communication situation?

④ Card information input screen
→Did you enter the required information?
→Have you clicked the "Pay Now" button at the bottom?
→ How is the communication situation?
→Is the card information correct?

For details, please see the "How to use" page.

◆I don't understand the payment method.

Payment methods are as follows.

Please refer to our website for details.

Smartphone payment method
PC payment method

◆When should I make the payment?

Please purchase your ticket in advance to use the online snack.

As for the timing, it is possible to purchase tickets on the same day, but the number of tickets is limited, so if you have a specific date and time in mind, we recommend purchasing tickets as soon as possible.

Also, if you want to enter the store immediately, please select a store with the mark of "Available now" from the list of snacks, and contact Mom directly from Moshi Moshi Mama .

◆I can't use my credit card.

The possibilities are as follows.

・The card cannot be used

Please try the payment method below.

① Access Online Snack Yokocho with a browser other than your current browser and make a payment.
If you are using a smartphone, you are probably using a browser such as Safari , but please try using a browser other than your usual browser such as Google Chrome .

② Clear the cache Please refer to the method in the link below and try the payment again.
https://nestle.jp/gamebox/info.html

③Use a different credit card

◆I don't know how to use the coupon.

Please see the following page for how to use the coupon.

■ Smartphone users
■ Those using a PC or tablet

◆I haven't received a reservation email.

◆ How can I enter the store?

You can enter the store by clicking the "Enter URL " in the "Order Confirmation" email sent after payment.

For details on how to enter the store, please see here.

■ How to enter the store Those who use smartphones

■ How to enter the store For those using a PC or tablet

If you are worried about entering the store, there is a test room where you can try before purchasing a ticket. Please test the connection in advance.
→ Take an entrance test

◆You cannot enter the store.

For details on how to enter the store, please see here.

■ How to enter the store Those who use smartphones

■ How to enter the store For those using a PC or tablet

◆I'm considering a charter for 3 people, but is it possible to enter the store from multiple PCs without using Zoom?

When using the charter, it is possible to connect from each individual location as long as it is within the charter capacity of the reserved snack.

The steps for three customers to enter the store from each location are as follows.

①Purchase a snack charter plan that the representative wants to reserve
② An order confirmation email will be sent to the email address registered by the representative.
③ Share the "Entering URL" and "Order Number" listed in this email address with those who will be with you.
*We will use the conference system to enter the store. You don't have to download an app, you can enter the store if you have an internet environment
④ You can enter the store from 5 minutes before the reserved date and time.
*Please click the URL to enter and wait. We may check your order number when you enter the store, so please share it with those who are with you.

◆Can I get a refund for my ticket?

We cannot respond to refunds of ticket prices due to customer's convenience.

◆Will personal information be passed on to snack shops?

The personal information entered by the customer at the time of purchase will be delivered to the snack store in three ways: name, email address, and phone number. Credit card information and addresses will not reach the snack shop.

◆Is it possible to resell tickets?

The Customer shall engage in any transaction involving the payment and receipt of real-world consideration, such as buying, selling, lending, or other monetary consideration, whether directly, through mediation by a third party, through Internet auctions, or through other means, with respect to the Tickets purchased. shall not be

Snack business operators and customers shall not transfer any rights or obligations related to Online Snack Yokocho to a third party without the prior written consent of the Company. We may, at our discretion, transfer all or part of our business related to Online Snack Yokocho to a third party, in which case, to the extent of the rights transferred, Online Snack Yokocho, including your account, All rights and obligations related to snack businesses and customers shall be transferred to the transferee.

[Questions about snacks]

◆Is it easy for women to participate in online snacks?

 Online Snack Yokocho is used by many women.

Some customers who are participating in a snack for the first time are nervous when there are other customers, and want to talk slowly with their mothers. In that case, when choosing each snack, please choose the 1 :1 plan with mom.

You can talk slowly with your mother without being disturbed by other customers.

Also, even if it is a free plan (seating with other customers), there are many women who use the free plan at Online Snack Yokocho.

◆Can you sing karaoke?

Karaoke is not available at Online Snack Yokocho.